FAQs

Where are products made?

All SGC ceramic pieces are created in Montpelier, Vermont.

What are products made of?

Products are made with porcelain, speckled stoneware, and or earthenware clay. Other materials include underglaze, clear or satin glaze, and high-temp wire. Jewelry products may have different metal components, see product details for more information or reach out via email (snailgirlceramics@gmail.com).

The piece I'm looking for isn't on your website?

I often share photos of pieces on social media before shop updates. If there is a piece you've recently seen, check the Snail Girl calendar on IG to see when the next shop update is (@snailgirlceramics).

Once pieces sell, I remove the listing from the shop. A selection of previous pieces is displayed on the Gallery page on my website. If you would like to confirm if a piece that you've seen on IG is sold out vs hasn't been listed yet, please feel free to reach out via email (snailgirlceramics@gmail.com).

When will you be restocking your shop?

Bird of the Month is offered at 6pm (ET) on the 1st of each month. Other shop updates are typically at the end of each month, but may vary. To view the Snail Girl schedule, check Instagram or feel free to reach out directly via email (snailgirlceramics@gmail.com).

In an effort to honor my slow practice and creativity, shop updates may fluctuate. I prioritize making meaningful, unique pieces that come from the heart. With this, I do not rush or try to replicate my process and instead offer myself the space to learn and grow with my pieces. Most pieces are limited edition and may not be created again. Popular items may be recreated for special occasions. 

Your pieces sell out so quickly, how can I make sure I get one?

I cannot reserve or hold pieces for customers. If you would like early access to product restocks and drops, please consider signing up for my Patreon membership which offers 15 minutes of early access to shop updates (patreon.com/snailgirlceramics). 

How do I care for my SGC piece?

While durable and made for use, ceramics are still fragile and must be handled with care. All windowsill birds should avoid contact with water to preserve the lifespan of the wire legs.

Do you accept returns?

At this time I do not accept returns or exchanges. If a piece breaks during shipping, send documentation (confirmation email and photos of broken piece and packaging) via email and a new piece or reimbursement will be sent.

Inquiries must be sent within 7 days of delivery, if the item has been damaged outside of shipping, a return will not be accepted. Shipping is nonrefundable.

If you would like to cancel or adjust your order before it has been shipped, contact snailgirlceramics@gmail.com.

Do you ship internationally?

Due to long shipping times, customs, and international handling of fragile packages, I only ship US states and Canada. 

My piece has small glaze cracks and imperfections, what is this?

Small glaze cracks are a result of a ceramic surface interaction known as crazing. These cracks are normal with my pieces due to the glaze I am using. Other imperfections and blemishes that arise through the ceramic process are normal. All SGC pieces are unique and handmade and imperfections are not unwelcome. SGC pieces are not intended to use for food.

My piece doesn't look like the product listing image?

All SGC pieces are unique and handmade and imperfections are not unwelcome. Inconsistencies may include shape, size, color, and texture. I do not try to make pieces look identical, but instead from the same foundation. Product listings offer an example of what the piece will look like, but likely the one you receive will have some differences.

 Imperfections may include crazing, stretch marks, glaze inconsistencies, size, shape, or texture differences, and jar lid fit. These differences are listed across my website and advertising, and as such will not be eligible for return or exchange.

Pieces with imperfections that are outside of "normal" range stated above will be discounted. Such pieces will have additional photos and a description of the imperfections.

Do you accept any custom orders?

I take custom orders on a case by case basis depending on request and capacity. Requests are not guaranteed until confirmed by both myself and the customer. I have the right to deny or cancel a request at any time. If you are interested in a custom order, please reach out via email (snailgirlceramics@gmail.com).